Return & Refund Policy
Effective date: November 9, 2026
Our 30-day quality promise
30-day free replacement or full refund for damaged, defective, or misprinted items.
Contact AutonomixGroup LLC within 30 calendar days of delivery to report a qualifying problem. This includes damage in transit, manufacturing defects, a materially incorrect print, or receiving an item different from your confirmed order. You may choose a free replacement or a full refund for the affected item. This promise does not limit longer or additional rights available under applicable law.
How to request help
Email contact@autonomixgroup.com with the subject "Order Issue" and include your order number, the name or email used at checkout, a description of the problem, and whether you prefer a replacement or refund. Clear photos of the item, print, damage and packaging help us assess the claim. If you cannot provide photographs, contact us so we can discuss another reasonable way to document the issue. You can also call +1 737-439-7364.
We review the information and tell you the next steps. We may ask for additional details necessary to resolve the issue. You do not need to contact Printful or the carrier to exercise this store policy.
Returns and replacement costs
Do not mail an item back without our instructions. We often can resolve a problem without a physical return. If we require a return for a covered issue, we provide a prepaid return method and the correct destination. You pay no return postage, replacement production charge, replacement shipping charge or restocking fee for a covered claim.
Keep the item and packaging until we provide instructions, unless doing so would be unsafe. A replacement is printed to order and needs production and transit time; we provide the applicable estimate. If the same item is unavailable, you may choose a refund or agree to an alternative. We do not substitute without your agreement.
Refund amount and timing
Approved refunds are sent to the original payment method. A full refund for an affected item includes its purchase price, applicable tax and original shipping charge attributable to that item. If the entire order is affected, we refund the full order amount, including original standard shipping and applicable tax. There is no restocking fee for covered claims.
We initiate the refund within 5 business days after approval, or after an agreed return is received if a return is necessary, and sooner where law requires. Your bank or payment provider may need additional processing time before the credit appears. If the refund has not appeared after 10 business days from our confirmation, contact us for help tracing it. We do not promise a bank-controlled posting date.
Size choices and change of mind
Because products are printed to order, we generally do not accept returns or exchanges for a change of mind, a design you no longer want, or an incorrect size or color you selected. Please check measurements, options and your order before payment. This exclusion does not apply if we send the wrong size or color, the product materially differs from its description, or applicable law provides a remedy.
Normal wear, accidental damage after receipt and damage caused by not following the care instructions are not manufacturing defects. Minor expected print or screen-color variation is not automatically a defect, but material errors are covered.
Cancellations, lost parcels and other rights
Contact us immediately to request cancellation or a change. We can honor it only if production has not begun and the order can still be stopped. Approved cancellations receive a refund of canceled items and associated charges that no longer apply. Statutory rights for shipment delays remain unaffected after production begins.
For missing packages or non-delivery, contact us under our Shipping Policy; the 30-day defect reporting period measured from delivery does not mean a never-delivered order is excluded. If we cancel an order or cannot supply it, we issue a full refund for the canceled portion and associated charges.
Contact
AutonomixGroup LLC
Email: contact@autonomixgroup.com
Phone: +1 737-439-7364
Registered business address: 5900 Balcones Drive Ste 100, Austin, TX 78731, United States
Our registered business address is not an authorized returns destination. Contact us for return instructions. Nothing in this policy removes rights or remedies that cannot be waived under applicable consumer law.