Shipping Policy
Effective date: November 9, 2026
Where we ship
AutonomixGroup LLC currently accepts orders for delivery within the contiguous 48 United States and Washington, DC, where the address and selected items are supported at checkout. We do not currently offer shipping to Alaska, Hawaii, US territories, APO/FPO addresses or international destinations. An unavailable checkout shipping option means we cannot currently accept that delivery address.
Printed to order
Each item is custom printed after purchase through our fulfillment partner, Printful. Production happens before carrier transit. Standard production is estimated at 2–5 business days; the applicable product and checkout estimates should be reviewed before ordering. Fulfillment location depends on the item, availability and production routing. US business registration does not mean that all blank products are manufactured in the US.
Delivery estimates
Your estimated arrival includes production time plus the transit estimate for your destination and shipping option. Standard US transit commonly takes several business days; use the specific estimate displayed for your order before payment. We do not offer a universal guaranteed arrival date. Weekends, public holidays, high-volume periods, stock issues, weather and carrier disruptions can affect timing. A business day is Monday through Friday, excluding applicable public holidays. The order-placement day is not counted as a full production day.
Rates and tracking
Shipping charges are calculated from the selected products, quantities, destination and available shipping method and are shown at checkout before you pay. Taxes, where applicable, are shown separately. We do not charge an undisclosed shipping fee after checkout.
We email tracking information when it becomes available. A newly created tracking number may not show carrier scans immediately. Orders with multiple items may arrive in separate packages and at different times. Any customer shipping charge is disclosed before payment; splitting the shipment does not authorize an extra charge.
Address changes
Check your delivery address before placing an order. Email us immediately to request a correction. We cannot guarantee changes once production or dispatch has begun. If an incorrect customer-provided address causes a package to be returned, we explain any verified reshipping charge and obtain your agreement before collecting it. If the addressing error was ours, we resolve it at no extra cost to you.
Delays and non-delivery
If we cannot ship within the time promised when you ordered, we will notify you, explain the revised expected shipment date and offer cancellation with a prompt full refund as required by law. We obtain consent to further delays where required and cancel and refund when legally required consent is not received.
For tracking that stops updating, a package marked delivered but not received, or a shipment that passes its expected arrival window, contact us promptly with your order number. We work with the fulfillment partner and carrier to investigate. A delivered scan is not an automatic denial of your claim. For confirmed loss before receipt, we offer a replacement at no extra cost or a refund for the affected order or items, subject to applicable law. We do not make you pursue the carrier as your only remedy.
Damaged deliveries
30-day free replacement or full refund for damaged, defective, or misprinted items.
Notify us within 30 days after delivery and see our Return & Refund Policy for the process. Keep the item and packaging if safe to do so until we confirm whether photographs or a prepaid return are needed.
Contact
Email: contact@autonomixgroup.com
Phone: +1 737-439-7364
AutonomixGroup LLC, registered business address: 5900 Balcones Drive Ste 100, Austin, TX 78731, United States
Do not send returns to the registered address without written instructions.